Designing A Fiction Assessment Tool: The Customer Service Approach

Abstract

Why create another collection assessment tool? One reason is the highly personal nature of the assessment process. Each local library describes and evaluates its own collection in relation to the library's goals for meeting the needs of its local clients. In our times of focusing on local needs, each library wants to customize the assessment process to meet local challenges as closely as possible. These local needs are greatly felt in the data collection step of the assessment process. An intermediate tool is helpful for collecting and organizing appropriate categories of data to prepare information for entry onto the WLN Conspectus worksheets and database, or into other assessment methods if desired.

Citation

Davis, B. (1994), "Designing A Fiction Assessment Tool: The Customer Service Approach", Collection Building, Vol. 13 No. 2/3, pp. 69-82. https://doi.org/10.1108/eb023375