Knowledge management: A case study
Victoria Ward
(NatWest Markets, 135 Bishopsgate, London)
Jane Alexander
(NatWest Markets, 135 Bishopsgate, London)
204
Abstract
This paper describes how NatWest Markets’ (NWM) recent initiative in knowledge management was born and the ways in which it has already evolved to meet the organisation's needs. NWM's knowledge management programme has not attempted to apply theories and impose changes from above, but has encouraged systematic experimentation linked to clear business targets.
Keywords
Citation
Ward, V. and Alexander, J. (1997), "Knowledge management: A case study", Journal of Communication Management, Vol. 2 No. 2, pp. 167-171. https://doi.org/10.1108/eb023457
Publisher
:MCB UP Ltd
Copyright © 1997, MCB UP Limited