EFFECTIVE METHODS for measuring the cost of poor quality
Lars Sörqvist
(Researcher and doctoral student at the Royal Institute of Technology in Stockholm, where he has responsibility for the subject area of quality. He also works as a management consultant with Sandholm Associates, Djursholm, Sweden.)
509
Abstract
Reducing a company's non‐value creating costs — the cost of poor quality — is one of the best ways of increasing profitability and competitiveness, yet ineffective measurement prevents many businesses realizing the benefits. In the second of a two‐part report on research among some of Sweden's largest companies, Lars Sörqvist describes some of the more effective methods they have pinpointed.
Citation
Sörqvist, L. (1997), "EFFECTIVE METHODS for measuring the cost of poor quality", Measuring Business Excellence, Vol. 1 No. 2, pp. 50-53. https://doi.org/10.1108/eb025484
Publisher
:MCB UP Ltd
Copyright © 1997, MCB UP Limited