PULLING in the same DIRECTION

Abstract

Clear alignment between business and individual performance together with reinforcement of core values is the optimal route to operational effectiveness. Nortel's fixed wireless access division's system of aligning performance measures incorporates behaviour into the process.

Citation

Bowden, P. (1998), "PULLING in the same DIRECTION", Measuring Business Excellence, Vol. 2 No. 3, pp. 40-43. https://doi.org/10.1108/eb025542