a Practical SCORE FOR BUSINESS EXCELLENCE
Jens Dahlgaard
(Professor and Jacob Eskildsen assistant professor of the research group on quality, productivity and innovation, The Aarhus School of Business, Denmark.)
107
Abstract
For businesses a major drawback of self‐assessments based on quality award models is the amount of precious time and effort they require. Based on work with a major European service company, a ‘quick’ approach has been developed by Aarhus School of Business. In the second of two articles, Jens Dahlgaard and Jakob Eskildsen explain its new method for scoring business excellence and compare it with established approaches.
Citation
Dahlgaard, J. (1999), "a Practical SCORE FOR BUSINESS EXCELLENCE", Measuring Business Excellence, Vol. 3 No. 1, pp. 26-30. https://doi.org/10.1108/eb025562
Publisher
:MCB UP Ltd
Copyright © 1999, MCB UP Limited