Promoting Continuous Improvement: Control Features of Innovative Organisations
R. Murray Lindsay
(Professor of Accounting at the University of Saskatchewan, Canada)
145
Abstract
Today the customer is truly king. In what was dreamt about only a short time ago, customers are not only obtaining value priced products, they are of high quality, matched increasingly to their specifications or needs, and accompanied with higher levels of service. “Satisfying the customer” has truly become the maxim of the 1990s for many companies.
Citation
Murray Lindsay, R. (1996), "Promoting Continuous Improvement: Control Features of Innovative Organisations", Management Research News, Vol. 19 No. 1/2, pp. 53-64. https://doi.org/10.1108/eb028439
Publisher
:MCB UP Ltd
Copyright © 1996, MCB UP Limited