HOW A NEW RULE IS ADJUSTED TO CONTEXT: KNOWLEDGE CREATION FOLLOWING THE IMPLEMENTATION OF THE ISO 9000 QUALITY STANDARD
International Journal of Organizational Analysis
ISSN: 1934-8835
Article publication date: 1 February 2005
Abstract
This paper is an analysis of knowledge creation following implementation of the world's leading quality assurance standard, ISO 9000. We combine the perspectives of Nonaka on knowledge creation (Nonaka, 1994; Nonaka & Takeuchi 1995; and Krogh, Nonaka, & Nishiguchi, 2000) with those of authors who have dealt with the dynamics of rules and routines (March, Schulz, & Zhou, 2000; Nelson & Winter, 1982; Cohen & Bacdayan, 1994). On the basis of our analysis of ISO 9000 implementation we develop observations about rules and learning and about rule integration, absorption, and renewal. Our paper fits into the growing literature on the role of learning and knowledge transfer in quality improvement and the evolution of dynamic capabilities in the firm using routines and learning mechanisms such as knowledge codification.
Keywords
Citation
Marcus, A. and Naveh, E. (2005), "HOW A NEW RULE IS ADJUSTED TO CONTEXT: KNOWLEDGE CREATION FOLLOWING THE IMPLEMENTATION OF THE ISO 9000 QUALITY STANDARD", International Journal of Organizational Analysis, Vol. 13 No. 2, pp. 106-126. https://doi.org/10.1108/eb029000
Publisher
:Emerald Group Publishing Limited
Copyright © 2005, Emerald Group Publishing Limited