Overcome the Barriers to Superior Customer Service
A. Lynn Daniel
(Principal in The Daniel Group, a consulting firm based in Charlotte, North Carolina)
435
Abstract
Numerous barriers inhibit companies from implementing an effective customer service strategy. Here are some practical steps that managers have taken to overcome those barriers.
Citation
Lynn Daniel, A. (1992), "Overcome the Barriers to Superior Customer Service", Journal of Business Strategy, Vol. 13 No. 1, pp. 18-24. https://doi.org/10.1108/eb039464
Publisher
:MCB UP Ltd
Copyright © 1992, MCB UP Limited