The customer is always … what?

Abstract

Remember that old saying, the customer is always right? Or at least important? Forget it! Like chivalry and Shakespeare, it's dead. Would that I had never heard of A Very Well Known Library Computer System Company Inc. (now both overtaken and taken over!), let alone bought their library system on false promises. How could I ever have been so stupid as to give them my address to add to their mailing list? It obviously works on the same monolithic principles as their library system — you can purge all the records but you can never ever get rid of just the one you want. How many times have I writ‐ten to them begging, pleading to get taken off their mailing list for their smug little press releases and their chintzy little newsletters? All to no avail — like the rest of their customer support, nothing happens.

Citation

Raitt, D. (1993), "The customer is always … what?", The Electronic Library, Vol. 11 No. 1, pp. 3-4. https://doi.org/10.1108/eb045201