CITIZENSHIP BEHAVIOR IN A NON‐WESTERN CONTEXT: AN EXAMINATION OF THE ROLE OF SATISFACTION, COMMITMENT AND JOB CHARACTERISTICS ON SELF‐REPORTED OCB

Abstract

This study examines organizational citizenship behavior (OCB) in a non‐Western context. Job satisfaction, organizational commitment, job characteristics and demographic variables were tested as predictors of OCB. Data were collected (n=153) from public and private‐sector organizations in the Sultanate of Oman. Results indicated that job satisfaction and normative commitment were significant predictors of OCB, while job characteristics were not. Age also proved to be a resilient predictor in this sample, with younger Omanis reporting lower satisfaction and OCB than older workers. Managerial and research implications are discussed.

Citation

Kuehn, K.W. and Al‐Busaidi, Y. (2002), "CITIZENSHIP BEHAVIOR IN A NON‐WESTERN CONTEXT: AN EXAMINATION OF THE ROLE OF SATISFACTION, COMMITMENT AND JOB CHARACTERISTICS ON SELF‐REPORTED OCB", International Journal of Commerce and Management, Vol. 12 No. 2, pp. 107-125. https://doi.org/10.1108/eb047446