Appropriate Settings for Reference Service

Abstract

This issue's Special Feature is a discourse on the factors that influence the design and use of reference service areas. Robert Pierson identifies 13 characteristics every reference service area should have, and proposes specific design techniques by which these desired features can be obtained. The text is augmented by illustrations.

Citation

Pierson, R. (1985), "Appropriate Settings for Reference Service", Reference Services Review, Vol. 13 No. 3, pp. 13-29. https://doi.org/10.1108/eb048907