Upward Evaluation of Library Middle Managers

Abstract

Evaluating the performance of middle managers is a difficult, imprecise, and often‐neglected undertaking. Although library literature abounds with techniques for assessing the value, efficiency, or performance of an uncountable number of services, programs, systems, and procedures, relatively little is written on the matter of evaluating a middle manager's ability to manage. Considering the pivotal role department heads play in an organization's success, it is surprising how seldom they are held accountable for their managerial abilities, as long as they prevent major catastrophes and do not unduly irritate their directors. Or, in a more positive vein, it is surprising how little guidance and useful information managers receive about their management style and its effectiveness. If they wish to improve their performance, they are on their own. One possible way to receive information about one's management techniques is through an evaluation process that allows subordinates to assess their superior's performance.

Citation

Starratt, J.A. and Tollman, T.A. (1986), "Upward Evaluation of Library Middle Managers", Reference Services Review, Vol. 14 No. 1, pp. 87-90. https://doi.org/10.1108/eb048931