A new methodology for business process auditing

Abstract

These phone company managers believe they have designed a practical methodology that will allow any company to estimate which reengineering projects have the most potential to add value. Their innovation could provide businesses with the first reliable means of predicting or auditing the return on investment in individual component processes of reengineering projects.

Citation

Housel, T. and Kanevsky, V. (1995), "A new methodology for business process auditing", Planning Review, Vol. 23 No. 3, pp. 31-36. https://doi.org/10.1108/eb054511