The Conflict Resolution Process: The Two‐factor Theory and an Industrial Case
Lex Donaldson
(Senior Research Officer, Organizational Behaviour Research Group, London Graduate School of Business Studies)
Richard Lynn
(Professor of Psychology, University of Ulster)
506
Abstract
This is a case study of an industrial relations situation which had been characterized by strife and where the conflict was substantially reduced through a process which was initiated by the management. As such it provides a case example of the processes involved in the reduction of conflict in industry. The paper first outlines a model of the conflict resolution process and then presents and analyses the concrete events in these terms.
Citation
Donaldson, L. and Lynn, R. (1976), "The Conflict Resolution Process: The Two‐factor Theory and an Industrial Case", Personnel Review, Vol. 5 No. 2, pp. 21-28. https://doi.org/10.1108/eb055306
Publisher
:MCB UP Ltd
Copyright © 1976, MCB UP Limited