REWARD SYSTEMS IN TOTAL QUALITY MANAGEMENT IN THE PACIFIC BASIN

Abstract

Reward systems provide a number of important functions in the organization including motivating active participation of organizational members, meeting role expectations, and motivating innovation and strong commitment to the organization (Steers and Porter, 1991). Organizations worldwide are actively grappling with the translation of Deming's (1986) fourteen principles into their own unique versions of Total Quality Management. As they proceed through the stages of transforming their organizational cultures toward continuous quality improvement, they have evolved a number of reward mechanisms to assimilate workers into the TQM culture and to maintain workers' efforts toward continuous quality improvement goals. The present article examines the reward systems in several organizations in the Pacific Basin, which was chosen because of the increasing emphasis upon quality taken by companies in Australia, Asia, and the western U.S.

Citation

Knouse, S.B. (1994), "REWARD SYSTEMS IN TOTAL QUALITY MANAGEMENT IN THE PACIFIC BASIN", Competitiveness Review, Vol. 4 No. 1, pp. 27-31. https://doi.org/10.1108/eb060181