Citation
(2007), "Special Issue on The future of retail banking", International Journal of Bank Marketing, Vol. 25 No. 3. https://doi.org/10.1108/ijbm.2007.03225caa.001
Publisher
:Emerald Group Publishing Limited
Copyright © 2007, Emerald Group Publishing Limited
Special Issue on The future of retail banking
Call for Papers
Special Issue on The future of retail banking
In today's complex business systems financial institutions play a key role in the development of society, both locally and globally. The world of finance must adapt to meet ever-changing demands by developing new approaches, relationships, services and products. When operating internationally, such activities as the creation of risk capital, asset management and corporate finance are to an ever greater extent affected by the same conditions.Across the world, banks and their customers are witnessing market integration in the financial services sector thanks not only to cooperation and acquisitions but also because of the harmonization of regulations and the process of globalization. At the same time, cultural, linguistic, legal and ethnic factors create special local marketing conditions for the supply of services and for customer relations. Consequently, banking, insurance and various types of financial institutions face many different challenges at the micro and macro-levels.Through the use of theoretical and methodological development, researchers are in a unique position to bring clarity to the factors that drive change, the level at which they operate, and their consequences for both customers and financial service providers.Researchers are therefore invited to contribute towards a better understanding of how bank markets will change, and how retail banks, and other financial service providers, will respond to the challenges facing their industry.This special issue aims to focus on research concerning practical questions relating to the interface between financial systems and their customers. This broad topic may concern:
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financial services focused on customer relations;
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ethics, morals and values;
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competition and consumer protection;
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the financial system's Infrastructure and marketing of financial services;
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risk assessment and risk management in customer relationships; and
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domestic customer diversity and international financial services markets.
Although the scope of this special issue is broad, contributions should contain rigorous development of methods and theory. The special issue aims to present research of very high international standards, so that it can be a reference for future work.Deadline for submission is 1 May 2007 for publication early in the 2008 volume.Manuscripts should follow the author guidelines of the International Journal of Bank Marketing, available at http://www.emeraldinsight.com/info/journals/ijbm/ijbm.jsp. Submit manuscripts by e-mail or regular mail to special issue editor Professor Kent Eriksson at the following address:Professor Kent ErikssonCenter for Banking and Finance,School of Architecture and the Built Environment,The Royal Institute of Technology -- KTH, SE 100 44 Stockholm, Sweden.E-mail: kent.eriksson@infra.kth.se