Two new comedy clip tapes from the BBC

Citation

(1999), "Two new comedy clip tapes from the BBC", Journal of European Industrial Training, Vol. 23 No. 3. https://doi.org/10.1108/jeit.1999.00323cad.001

Two new comedy clip tapes from the BBC

Two new comedy clip tapes from the BBC

Keywords Customer Management, Training

BBC for Business has released two new comedy clip training packs based on the hugely popular BBC series, Are You Being Served? Trainers can now use the comic capers of the staff at Grace Brothers to bring new life and laughter to their training sessions with Are You Being Served ­ Management Skills and Are You Being Served? ­ Sales and Customer Service.

Both clip tapes are packed with double entendres, mayhem and misunderstanding ­ just what's expected from the cast of this classic TV series which is still being enjoyed by over six million viewers each week.

Trainers can rest assured that behind every funny clip there's a meaningful training message and dozens of training possibilities. They can use the clip tapes to:

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  start every training session with a laugh;

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  break the ice;

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  liven up the training group after lunch;

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  trigger group discussions;

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  break up and cheer intense training sessions;

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  run one of the short training exercises as outlined in the accompanying Trainer's Guide.

Each Are You Being Served? training pack contains a 40-minute video comprising 15 classic comedy clips. To help trainers bring out the key messages from each clip, there is also a 40-page Trainer's Guide which includes:

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  a table of suggested training applications;

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  a summary of the action and an introduction to each clip;

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  an overview of the training messages;

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  quick, fun workshop exercises.

The Management Skills tape captures the team at Grace Brothers as they fumble through some common workplace issues. Trainers can use the clips to illustrate just how badly things can go wrong if management and teamwork skills fail. Topics featured in the pack include:

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  health and safety;

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  promotion;

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  leadership styles;

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  timekeeping;

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  conflict;

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  communication;

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  dealing with grievances;

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  brainstorming.

The Sales and Customer Service tape shows the staff at Grace Brothers as they get to grips with their customers ­ sometimes quite literally. Trainers can use the clips to make their point about a whole range of customer-related issues, including:

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  selling;

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  customer service;

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  sales promotions;

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  product knowledge;

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  change management;

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  cultural diversity.

Are You Being Served? ­ Management Skills and Are You Being Served ­ Sales and Customer Service are available for £195 plus VAT each from BBC for Business, Woodlands, 80 Wood Lane, London W12 OTT, UK. Tel: 0181 576 2361.