Citation
(2000), "Quality concepts in education", Measuring Business Excellence, Vol. 4 No. 3. https://doi.org/10.1108/mbe.2000.26704caf.003
Publisher
:Emerald Group Publishing Limited
Copyright © 2000, MCB UP Limited
Quality concepts in education
Quality concepts in education
F.C. Johnson and W.A.J. Golomski, The TQM Magazine (UK), Vol. 11 No. 6, 1999
Sets out quality advice and principles to improve higher education from two quality consultants with long experience of the US education system. Gives a flavour of the diversity of education in the USA and focuses on universities. Discusses quality concepts in regard to: being a curriculum subject, improving administration, improving subject teaching, and measuring academic research. Regarding the latter, touches on measures such as bibliographic analysis and process efficiency. Reports that there have been improvements in business operations and time taken to detect poor performance by students. Offers six quality and seven management concepts for those delivering education, covering and commenting on, inter alia, leadership, taking a factual approach to decision making, identifying critical processes for improvement, and reporting improvement results in a language stakeholders understand. Mentions relevant US standards and awards that are being updated.
Quality focus says:Broadens the subject out nicely.