Citation
(2001), "A maintenance model for quality management", Measuring Business Excellence, Vol. 5 No. 1. https://doi.org/10.1108/mbe.2001.26705aaf.001
Publisher
:Emerald Group Publishing Limited
Copyright © 2001, MCB UP Limited
A maintenance model for quality management
A maintenance model for quality management
H. van de Water, International Journal of Quality & Reliability Management (UK), Vol. 17 No. 7, 2000
Declares that for a quality management system (QMS) to succeed, a maintenance process, which can be staged, should be designed at QMS implementation – effectively controlling what is itself a control system. Gives a QM maintenance definition and distinguishes between "built-in" maintenance, e.g. QMS audits (analogous to preventative maintenance in production) and "non-built in" (corrective maintenance). Explicates, via examples, various maintenance notions – condition (state)-based, user-based, and failure -based. Depicts these as a linked "maintenance concept". Discusses three layers of a QMS – control, adaptive, and self-organizing. Presents a QM matrix through linking these concepts with QMS "system-structural" and "social-dynamical" aspects, then sets out a model for maintaining these three layers and the relationships between them, which draws on the previously discussed maintenance notions. States organizations can decide what form of TQM/QMS maintenance to elect by reference to the model.
Quality focus says: A theoretical article which is strong on practical implications.