Citation
(2001), "Infrastructure under construction: continuous improvement and learning in projects", Measuring Business Excellence, Vol. 5 No. 1. https://doi.org/10.1108/mbe.2001.26705aaf.008
Publisher
:Emerald Group Publishing Limited
Copyright © 2001, MCB UP Limited
Infrastructure under construction: continuous improvement and learning in projects
Infrastructure under construction: continuous improvement and learning in projects
J.F.B. Gleskes and A.M. ten Broeke, Integrated Manufacturing Systems (UK), Vol. 11 No. 3, 2000
Reports results of a questionnaire survey of 92 respondents (40 per cent response rate) in organizations involved in the infrastructure of The Netherlands, particularly the construction industry, to derive information concerning the organization generally, projects and project management and continuous improvement and learning. Uses the results to derive a picture of organizations that have sufficient capabilities for carrying out and managing projects, but are not really oriented towards improvement and learning. Concludes that they are struggling with these concepts, do not use available tools and techniques and hence are depriving themselves of possibilities to improve their performance. Suggests some of the factors which explain these results, all of which are linked to the characteristics of the construction industry.
Quality focus says: A highly readable article. Based in theory but with applications in practice.