Citation
(2002), "Events", Measuring Business Excellence, Vol. 6 No. 4. https://doi.org/10.1108/mbe.2002.26706dac.001
Publisher
:Emerald Group Publishing Limited
Copyright © 2002, MCB UP Limited
Events
Tom Peters – In Search of Excellence (one day workshop) 5 December 2002, London, UK
On the 20th Anniversary of In Search of Excellence, Tom Peters presents a radical vision of a new business model and provides a fascinating insight into eight groundbreaking strategies being implemented by the world's most successful organizations.
For further information visit: http://www.ecustomerserviceworld.com/tompeters/index.asp
ASQ's Six Sigma conference 27-28 January, 2003, Palm Springs, California, USA
ASQ's Six Sigma Conference continues to focus on presenting more comprehensive, applicable case studies on Six Sigma implementation and results:
- •
Hear real applications and implementation practices that will help you better determine the cost/benefit of your Six Sigma programs.
- •
See first-hand how Six Sigma is integrated with other quality programs and how this benefits the organization.
- •
See Six Sigma techniques applied in non-traditional settings that will inspire you with new ideas.
- •
Network with the best practitioners and see demonstrations from leading vendors in the field.
For more details go to http://secure.asq.org/sixsigmareg.html
The 2003 Customer Relationship Management Conference: Predicting and Capturing Revenue with CRM 20-21 February, 2003, New York, NY, USA
Topics to be addressed:
- •
The business process imperative.
- •
Using data quality and management to drive your financial performance.
- •
Making CRM make money: deriving enhanced cash flow and profits from CRM.
- •
Designing a revenue and customer focused CRM strategy.
- •
Beyond compliance: using privacy to enhance profitability.
- •
Creating a culture of continuous improvement.
- •
Measuring incremental CRM results.
- •
Increasing revenue gains with time to channel effectiveness.
- •
Capturing the right customer information.
- •
Deploying cross-departmental business processes: the key to an effective CRM execution.
For further details, please go to http://www.conferenceboard.org/conferences/conference.cfm?id=389
The 2003 Performance Measurement Conference: Integrating Measurement and Management for Maximum Performance 27-28 March, 2003, San Diego, USA
Topics to be addressed:
- •
Establish a performance measurement framework.
- •
Develop an effective performance measurement strategy and successfully communicate it to employees.
- •
Link your performance measurement system to your company's strategy.
- •
Learn from best-in-class companies.
- •
Share your ideas with conference faculty and attendees.
- •
Network with colleagues from different industries.
For more information, go to http://www.conference-board.org/conferences/conference.cfm?id=326&event=143&view=topics