Publications

Citation

(2005), "Publications", Measuring Business Excellence, Vol. 9 No. 4. https://doi.org/10.1108/mbe.2005.26709dab.001

Publications

Publications

International Journal of Productivity and Performance Management PMA 2004 Conference Special Issue

Following the successful PMA Conference “Performance Measurement and Management – Public and Private” held in Edinburgh in July 2004, the International Journal of Productivity and Performance Management has published a double special issue of selected papers from the conference. Edited by Zoe Radnor and Mike Kennerley, Volume 54 Number 5/6 of the journal contains 12 specially selected papers, including the paper by Steve Melnyk and his colleagues from Michigan State University and the University of New Mexico which was awarded the Best Academic Paper Award at the conference.

Public Performance and Management Review

For three years, the European Group on Public Administration study group on performance and quality in the public sector has worked on “quality, satisfaction and trust in the public sector”. A selection of papers presented at the 2003 conference in Lisbon has been published as a symposium on Trust, Quality Measurement Models, and Value Chain Monitoring in the Public Performance and Management Review (2005, Vol. 28 No. 4, www.mesharpe.com/mall/results1.asp?ACR=pmr). The four articles deal with various aspects of trust in public services and citizens’ attitudes towards the public administration.