A century of customer quality audits

Citation

(2003), "A century of customer quality audits", Pigment & Resin Technology, Vol. 32 No. 1. https://doi.org/10.1108/prt.2003.12932aab.007

A century of customer quality audits

A century of customer quality audits

Thermo LabSystems, a Thermo Electron business (NYSE: TMO) a prominent company in laboratory informatics and services, announces that it has reached the significant milestone of hosting 100 customer quality assurance audits since it began keeping records in 1992. This total comprises audits undertaken by customers, as well as prospective customers as part of their evaluation and selection process.

Computer system vendors, such as Thermo LabSystems, are subject to vendor audits (2nd party audits) by customers in industries where the system operates in a GLP or GAMP regulated environment. These audits, which are mandated by regulatory authorities, are conducted to gain evidence that the vendor is designing, testing, supporting and documenting the computer system in a controlled manner.