Reference Services Review: Volume 32 Issue 2

Reaching in

Ilene F. Rockman

Focuses on the importance of providing internal customer services to library staff and student assistants, by encouraging recommendations and suggestions for service improvements…

Approaches to teaching through digital reference

Lisa A. Ellis

As “teaching libraries,” many academic libraries are committed to teaching not only in classrooms but also at the reference desk. As reference has expanded to include digital…

E‐mail and chat reference: assessing patron satisfaction

Bruce Stoffel, Toni Tucker

In fall 2002, Illinois State University librarians surveyed their e‐mail and chat reference patrons to determine how they feel about the services and how the services might be…

Beyond active learning: a constructivist approach to learning

Susan E. Cooperstein, Elizabeth Kocevar‐Weidinger

Guided by four principles – learners construct their own meaning; new learning builds on prior knowledge; learning is enhanced by social interaction; and learning develops through…

Reading, writing, and research: added value to university first‐year experience programs

Sue Samson, Kim Granath

Retention rates, the development of quality first‐year experience programs, accreditation, learning outcomes, and the goal of creating life‐long learners place research…

Student psychosocial and cognitive development: theory to practice in academic libraries

Jeffrey N. Gatten

Academic librarians have long been concerned with facilitating the teaching of information seeking and critical thinking skills among the undergraduate student population. In this…

Making tacit knowledge explicit: the Ready Reference Database as codified knowledge

Mark Stover

This article describes the process of knowledge transformation (from tacit to explicit to codified knowledge) in organizations. The article proposes that much of the knowledge…

Consensus without all the meetings: using the Delphi method to determine course content for library instruction

Philip C. Howze, Connie Dalrymple

Encourages the use of Delphi for librarians in search of a research methodology. Describes one of many applications of the method, as an example of how the method can be employed…

Leveraging collaboration for information literacy in psychology

Lyn Thaxton, Mary Beth Faccioli, Anne Page Mosby

A case study of the integration of information literacy into a psychology research course is presented. The process of integration began with developing learning outcomes, a…

A credit course assignment: the encyclopedia entry

Jeanne Armstrong, Margaret Fast

Teaching research as a cognitive process rather than a set of skills and thereby ensuring critical thinking has been a concern of instructions librarians for some time. This…

Resources for forensic psychology: a selective bibliography

Ellen Sexton

Libraries supporting a forensic psychology undergraduate and/or graduate level college program need to collect materials from a range of disciplines – psychology, law, psychiatry…