Reference Services Review: Volume 32 Issue 3

Respecting the past

Ilene F. Rockman

Discusses the need for a new administrator to respect an organization's culture, past achievements, and key personnel. When this does not occur, it encourages employees to move on…

A university‐wide, library‐based chat service

Donnelyn Curtis, Araby Greene

The University of Nevada, Reno Library offers a general‐information “Chat with us” service through the university Web site in conjunction with the “Ask a librarian” service…

Information competence as a value‐added product: applying the business model to academe

Frank Vuotto

This article details the process behind utilizing business models and concepts to create one of the most comprehensive subject‐specific information competence Web sites in the USA.

Enabling the roving reference librarian: wireless access with tablet PCs

Michael M. Smith, Barbara A. Pietraszewski

While many academic libraries are reporting fewer reference interactions, gate counts are not dropping at the same rate. To many students, asking questions is taking a risk that…

Building a required, virtual, voice‐supported library skills course: an Israeli experience

Haya Asner, Tsviya Polani

New students at Ben‐Gurion University of the Negev, Be'er Sheva, Israel, are required to take a completely virtual library skills course that utilizes new voice technology…

Collaboration for point‐of‐need library instruction

Chuck Malenfant, Nora Egan Demers

Beginning in the spring of 2001, a librarian and a member of the teaching faculty collaborated on an advanced information literacy instructional experience through the teaching…

Evaluation and assessment of a library instruction component of an introduction to business course: a continuous process

Vaughan Judd, Betty Tims, Lucy Farrow, Jeffery Periatt

This paper discusses the ongoing process of creating, evaluating and assessing the library instruction (LI) component of an undergraduate introduction to business course. Business…

Assessing library instruction in the freshman seminar: a citation analysis study

Lara Ursin, Elizabeth Blakesley Lindsay, Corey M. Johnson

In light of the general emerging focus on assessment, it is imperative that librarians develop effective methods for evaluating their instructional endeavors. This study involved…

Getting down to business: library staff training

James Cory Tucker

Develops a model for a library staff training program for business reference. The program identifies core business reference competencies for library staff and uses performance…

Researching specific non‐profit organizations: a selective bibliography

Todd M. Hines

The non‐profit sector is a large, vital part of the US economy. Many researchers and librarians face research questions dealing with non‐profit organizations, especially questions…

Government information education and training: a selected annotated bibliography

Jennifer L. Cox, Susie A. Skarl

An urgent topic of conversation among government documents librarians today is the need for training, in both the use of federal depository collections and the provision of…

Canadian guide to gaming industry resources

Rhys Stevens, Maureen Beristain

The rapid expansion of the Canadian gambling industry since 1969 has generated substantial profits for provincial governments and industry operators. As gambling expands its reach…