Reference Services Review: Volume 35 Issue 2

Chat reference competencies: identification from a literature review and librarian interviews

The paper seeks to present the identification of chat reference competencies, with the goal of providing behavioral objectives for professional chat reference performance.

Assessing information literacy skills using the ACRL standards as a guide

The purpose of this study is to obtain preliminary evidence over a three‐year period on the efficacy of a curriculum designed to foster information literacy skills in graduate…

Haitian Americans: a research guide

This paper aims to provide a research guide with recent resources in a variety of formats covering issues related to Haitian Americans and Haitian migration to the USA.

LITE Bites: broadcasting bite‐sized library instruction

This paper sets out to describe a successful collaboration between the UCLA Library and a campus‐based student television production team to create and broadcast a series of short…

Librarians as matchmakers: connecting seniors in their Capstone semester

The paper seeks to describe a collaborative matchmaking seminar that expands the role of academic librarians, and provides services with special benefit to first generation…

Initiating engineering outreach reference services: background and practice

This paper seeks to present a history of the initiations of an outreach or satellite reference service and analysis based on experience with the project.

Bursting out of the box: Outreach to the millennial generation through student services programs

This article aims to summarize recent outreach efforts at The Washington State University Libraries. Taking outreach beyond the traditional library liaison relationship produced…

Using audience response technology to teach academic integrity: “The seven deadly sins of plagiarism” at Dickinson College

This paper seeks to explore the successes and challenges associated with teaching first‐year students a session on plagiarism avoidance through the use of an audience response…

The state‐of‐the‐art: NCSU Libraries Learning Commons

This paper seeks to document and provide detailed information about physical space, technology resources and the service model for the NCSU Libraries' Learning Commons (LC). The…

The Johnson Center Library at George Mason University

This article sets out to discuss the Johnson Center Library, a gateway library in a multipurpose academic commons building first opened in 1996 at George Mason University, to…

Editorial