Reference Services Review: Volume 39 Issue 3

Developing learning landscapes: academic libraries driving organisational change

Leo Appleton, Valerie Stevenson, Debbi Boden

The purpose of this paper is to discuss the reasons and drivers for academic libraries affecting university strategy with regards to shaping and developing learning spaces in…

Library and marketing class collaborate to create next generation learning landscape

Sabra Brock, Sara Tabaei

In order to increase students' awareness and usage of the college library, an undergraduate marketing class collaborated with an academic librarian to create and develop new…

Re‐imagining the users' experience: An ethnographic approach to web usability and space design

Somaly Kim Wu, Donna Lanclos

The purpose of this paper is to describe the process and work undertaken by the library anthropologist and the Usability Task Force (UTF) for reconfiguring the library's physical…

Information literacy in learning landscapes: flexible, adaptable, low‐cost solutions

Lisa Kammerlocher, Juliann Couture, Olivia Sparks, Matthew Harp, Tammy Allgood

The purpose of this article is to describe the rapidly changing learning landscapes academic libraries are facing using a case study of Arizona State University. Flexible…

Progressive LGBTQ reference: coming out in the 21st century

Bharat Mehra, Donna Braquet

The purpose of this paper is to present an exploratory practice‐based framework that identifies strategic goals, objectives, and activities for each of the five areas of…

Meeting student needs at the reference desk

Amy Gratz, Julie Gilbert

The purpose of this paper is to investigate student use of the reference desk at a residential college, so that academic libraries can better understand the role of in‐person…

Bridging physical and virtual reference with virtual research consultations

Heidi Steiner

The purpose of this paper is to discuss merging the virtual learning environment of online students with the traditionally face‐to‐face, physical service of research consultations…

Evaluating the impact of learning space

Bryony Ramsden

The purpose of this paper is to find a method to analyse the impact of learning space on learning behaviour and, in particular, learning support, using the context of a university…

A locational analysis of academic library computer use

Kathleen W. Weessies

The purpose of this paper is to measure, characterize and correlate relationships between spaces within an academic library and the amount of use they receive from patrons.

Text reference service: delivery, characteristics, and best practices

Lili Luo

The purpose of this paper is to present a detailed depiction of the text reference environment and its affordance, and suggest strategies to help librarians adhere to the…

Information literacy instruction for satellite university students

Heather Nicholson, Nicole Eva

The purpose of this paper is to describe how librarians at the University of Lethbridge Library recently undertook a pilot project to deliver information literacy to satellite…

Student consultants' perceptions and valuations of research skills

Carissa M. Holler Phillips

The purpose of this paper is to present perceptions and valuations of research skills that members of one student consulting group reported based on their coursework and…

Towards a working understanding of today’s, and tomorrow’s, learning landscapes

Eleanor Mitchell, Sarah Barbara Watstein