Reference Services Review: Volume 42 Issue 3

Critical thinking, information literacy and quality enhancement plans

Jacalyn E. Bryan

This paper aims to investigate the relationship between information literacy and critical thinking. Specifically, the connection between the elements of critical thinking as…

Information literacy learning as epistemological process

Patrick K. Morgan

The purpose of this article is to discuss the reasons for an approach to teaching information literacy (IL) as an epistemological process of discovery, in which emphasis is…

Library instruction for first-year students

Amrita Dhawan, Ching-Jung j Chen

This paper aims to discuss the background, design and implementation of the new library instruction. When a new core curriculum for first-year students was adopted at the City…

Old wine in a new bottle: customer orientation in librarianship

Miriam Matteson, Cynthia Boyden

The purpose of the paper is to explore the research on the personality trait of customer orientation (CO) and consider how it may be applicable to customer service work in…

Resource description and access: cataloging standards affect reference service

Teressa M. Keenan

The aim of this paper is to highlight the relationship between cataloging data and reference service and the importance of including reference librarians, in general resource…

Student reflections on multimodal course content delivery

Shaun A. Jackson

The purpose of this paper is to illustrate a for-credit information literacy course redesign that used a flexible multimodal framework to address individual student learning…

Librarians and instructors developing student learning outcomes: Using frameworks to lead the process

Kacy Lundstrom, Britt Anna Fagerheim, Elizabeth Benson

The purpose of this paper if to design a workshop that effectively facilitates the collaborative revision of student learning outcomes based on current research relating to…

The use of bibliographic management software by Indian library and information science professionals

Shri Ram, John Paul Anbu K.

The purpose of this study is to have a closer look at the awareness of referencing utilities among the library professionals in India. In a research environment, referencing and…

Reference inquiries received through different channels: The challenges reference librarians face in university libraries in Nigeria

Ebikabowei Emmanuel Baro, Bueaty U. Efe, Gboyega K. Oyeniran

– This study aims to investigate the different channels reference librarians receive reference inquiries from patrons in university libraries in Nigeria.

List of reviewers

Envisioning our future

Eleanor Mitchell and Sarah Barbara Watstein