Employee Relations: Volume 36 Issue 3

Having “a say”: forms of voice in Australian call centres

Anthony McDonnell, Julia Connell, Zeenobiyah Hannif, John Burgess

The purpose of this paper is to bridge a gap in the call centre literature by considering how individual employees perceive their level of voice over workplace decisions. The…

An institutional logics approach to the heterogeneous world of highly skilled work

Susanne Pernicka, Astrid Reichel

The purpose of this paper is to clarify the relationship of highly skilled work and (collective) power. It develops an institutional logics perspective and argues that highly…

Evaluating the role of blat in finding graduate employment in post-Soviet Ukraine : The “dark side” of job recruitment?

Olga Onoshchenko, Colin C. Williams

This paper aims to evaluate the use of personal connections to circumvent formal procedures, known as blat in the Soviet era, in post-Soviet societies by studying its role in…

Exploring the impact of Investors in People: A focus on training and development, job satisfaction and awareness of the Standard

Simon M. Smith, Peter Stokes, John F. Wilson

Investors in People (IiP) is a UK government-backed scheme aimed at enabling organizations to develop their training and development cultures and, thereby, their competitiveness…

Exploring emotional intelligence, political skill, and job satisfaction

Galit Meisler

The purpose of this paper is to explore the associations between emotional intelligence (EI) and both political skill and job satisfaction, as well as the possibility that…

Service interaction and dignity in cleaning work: how important is the organizational context?

Sofia Alexandra Cruz, Manuel Abrantes

The purpose of this paper is to explore the extent to which the nature of a particular work activity – cleaning – changes across organizational contexts, considering specific…