Table of contents
The market, technological and industry context of business process re‐engineering in the UK
Arthur Francis, Robert MacIntoshAttempts to contextualize the current high level of interest in business process re‐engineering (BPR) in UK business and industry. Reviews a number of surveys of UK business…
Business process definition: a bottom‐up approach
Umit S. Bititci, Daniel MuirIn recent years there has been considerable focus on business processes which has created a debate on their definition. One school of thought believes that a standard set of…
A stepped composite methodology to redesign manufacturing processes through re‐engineering and benchmarking
Winco Kam‐Chuen YungDescribes the redesign of manufacturing processes through re‐engineering and benchmarking. Demonstrates how to redesign an existing process and make it more effective to fit the…
World‐class strategies for safety: a Boeing approach
A. Ansari, Batoul ModarressIn recent years, many businesses have focused on three priorities: quality, cost and cycle time, in order to become world‐class companies. Despite the fact that many companies…
Quality manager involvement and quality performance
Injazz J. Chen, Ken A. Paetsch, Antony PaulrajAs the importance of quality managers has dramatically increased in the past two decades, it has been suggested that management of the quality function requires expertise in areas…
Strategies and measurement for workforce flexibility: an application of functional flexibility in a service setting
Michael Riley, Andrew LockwoodIn situations where a volatile product market meets an unstable labour market, as is often found in customer contact service operations such as the hospitality industry, there is…
ISSN:
0144-3577Online date, start – end:
1980Copyright Holder:
Emerald Publishing LimitedOpen Access:
hybridEditors:
- Dr Tobias Schoenherr
- Prof. Constantin Blome
- Robert D. Klassen