Table of contents
Disney’s boardroom drama: Discover exactly what makes an effective board
Although 2002 was a difficult year for most organizations, Disney Corporation has had it tougher than most. Share prices plummeted, films flopped (its updated version of Treasure…
Leadership and change inextricably linked at Heineken: Overcoming inertia and resistance at a Dutch brewery
In April 2002, the Chairman of Heineken, Karel Vuursten, handed over the reigns of the world’s third largest brewers to his long‐time number two Thony Ruys, and in doing so spelt…
Framework for better health care in Israel: A suitable initiative
When people talk of organizational change they tend to assume that the changes being made must be for the better. This does not follow, of course, and there is nothing inevitable…
Has McDonald’s lost the plot?: Troubled times under the golden arches
Marketing magazine calls it the brand that many love to hate and a “lightning conductor for anti‐capitalists”. But for the McDonald’s Corporation in 2002, name calling has been…
Pulp fact: South African paper mill’s TPM journey: Total productive maintenance can reduce production costs
The reduction and, hopefully, eventual elimination of waste and its associated cost should be a major goal of any manufacturing organization. Total productive maintenance (TPM…
Where is your focus?: The challenge and importance of customer orientation
Hopefully you do not need reminding of the importance held by the processes, systems and structures you have in place to serve your customers in this service‐crazy age. Terms such…
How Emerald manages the flow of knowledge: Growing portfolio
After the tanks rolled into Czechoslovakia in 1968, academics and writers considered by the regime to be anti‐Soviet were forced to seek manual jobs. When many opted for window…
What makes Singapore Airline a service champion?: Sustaining service excellence: a senior management perspective
Singapore Airlines (SIA) is consistently recognized as the world’s “best” airline. It is regularly voted “best business class”, “best cabin crew service”, “best in‐flight food”…
Innovation and growth: Ideas from those in the vanguard of innovation
When it comes to Innovation, there are few certainties. However, two factors that are increasingly accepted, are that innovation is vital for business growth, but that the…
Solving a product development dilemma: New software rapidly captures the “voice of the customer”
When it comes to product development, all companies are increasingly being faced by the need to radically reduce new product failure rates, while at the same time deliver new…
ISSN:
0258-0543Online date, start – end:
2002Copyright Holder:
Emerald Publishing LimitedOpen Access:
hybridEditor:
- Miss Emma Steele