Facilities: Volume 35 Issue 9/10

Managing the perception of service quality; the importance of understanding differences between demographic and behavioural customer segments amongst theme park visitors

Anestis Fotiadis, Metin Kozak

The aim of this study was to investigate the differences in the perception of service quality among various demographic and behavioural visitor segments within the theme park…

Integrating contractor and property developer for product system innovations

Magnus Holmén, Jan Bröchner, Shahin Mokhlesian

The aim of this paper is to explain why construction groups facing opportunities for product system innovations, such as green buildings, may choose to integrate construction and…

Indoor living plants’ effects on an office environment

Andrew J. Smith, Andrew Fsadni, Gary Holt

The use of indoor living plants for enhancement of indoor relative humidity and the general environment of a large, modern, open plan office building are studied using a…

Co-creating digital services with and for facilities management

Rita Henriikka Lavikka, Teemu Lehtinen, Daniel Hall

This study aims to increase understanding about the co-creation of digital facilities management (FM) services with and for FM during a construction project.

Collaboration between designers and facility managers: Comparing the United Kingdom, the United States, and the Middle East

Saleh Kalantari, Mardelle M. Shepley, Zofia K. Rybkowski, John A. Bryant

The aim of this study is to focus on the perspectives of facility managers in each region and the different challenges impacting collaboration in each geographical context. This…

Real estate management: incentives for effort

Peter Palm

The aim of this paper is to examine how the real estate owner (decision maker) can ensure that the preferred tasks are prioritised. In particular, the incentives to ensure…