International Journal of Quality & Reliability Management: Volume 13 Issue 1

Implementing total quality management: Statistical analysis of survey results

Zinovy D. Radovilsky, J. William Gotcher, Sverre Slattsveen

Describes the results of a survey in manufacturing, distribution and service organizations concerning total quality management (TQM). These results proved that an effective TQM…

Brainstorming: The common thread in TQM, empowerment, re‐engineering and continuous improvement

Robert Seaker, Matthew A. Waller

Contends that in order to be successful with many quality improvement techniques ‐ such as TQM, empowerment, re‐engineering and continuous improvement ‐ it is vital that employees…

Generative and case study research in quality management: Part I: theoretical considerations

Alan Simon, Amrik Sohal, Alan Brown

Argues that because of the many inherent weaknesses of traditional empirical research, generative and case study approaches may be more useful methodologies for conducting…

A revised failure mode and effects analysis model

M. Ben‐Daya, Abdul Raouf

Proposes an improvement of the RPN model used in the failure mode and effects analysis. The aim of the proposed model is to make RPN a better measurement tool. Suggests combining…

Capturing the cost of non‐conformance on construction sites: An application of the quality cost matrix

H. Abdul‐Rahman, P.A. Thompson, I.L. Whyte

The occurrence of non‐conformance is relatively high in construction and can affect the profit margin and competitiveness of a construction firm. Applies a quality cost matrix…

The economic design of x‐ control charts under a preventive maintenance policy

Huan‐Neng Chiu, Bo‐Shi Huang

Studies the economic design of x^‐ control charts in a situation in which the duration time that the process remains in the in‐control state follows a general distribution which…

A roadmap to implementing ISO 9000

Jaideep Motwani, Ashok Kumar, Chun Hung Cheng

Technical specifications may not in themselves guarantee that a customer’s requirements will be consistently met, if there happen to be any deficiencies in the specifications or…

Self‐assessment: A study of progress in Europe’s leading organizations in quality management practices

A. van der Wiele, A.R.T. Williams, B.G. Dale, G. Carter, F. Kolb, D.M. Luzon, A. Schmidt, M. Wallace

Reports a European study on the use of quality management self‐assessment. Data have been obtained from 117 organizations who, in general, have some experiences of self‐assessment…