Table of contents
ISO 9000 among Australian companies: impact of time and reasons for seeking certification on perceptions of benefits received
Robert Jones, Guenter Arndt, Richard KustinUtilizes a survey of 272 Australian ISO 9002 quality certified companies to examine two issues: first, the relationship between a company’s initial motivation for seeking…
Expected value and variance of warranty cost of repairable product with two types of warranty
Won Young YunConsiders the estimation problem of the total warranty cost under two types of warranty. The product (e.g. car) is sold under two types of warranty (mileage and age). The failed…
Senior executives and the ISO 9000‐TQM transition: A framework and some empirical data
W. Andrew Taylor, Sarah T. MeeganSynthesizes 12 factors from the literature which are likely to influence organizational transition from ISO 9000 registration to TQM. All 12 factors relate to the roles and…
An economic comparison of inspection and control charting using simulation
James D.T. TannockControl charts for statistical quality control have been the subject of academic study for many years. Various analytical approaches to economic control chart design have been…
Stratified production process: sensitivity of detecting a single stratum shift
Atul Agarwal, R.C. BakerThe commitment to statistical process control programmes is becoming commonplace in US industry. However, some companies are experiencing failure of these programmes, particularly…
Hong Kong students’ perceptions of structures for total quality management
H. Izumi, R.C. WhitfieldThe popularity of TQM in Asia raises the question of how well students who must later work with the concept understand TQM. Investigates changes in undergraduate and postgraduate…
The Cpk index and its confidence intervals
Michael Greenwich, Hwa Nien ChenIntroduces a practical method of constructing confidence intervals for the Cpk index. Constructs these confidence intervals based on the asymptotic normality of estimators for the…
ISSN:
0265-671XOnline date, start – end:
1984Copyright Holder:
Emerald Publishing LimitedOpen Access:
hybridMerged from:
International Journal of Quality ScienceEditor:
- Professor Jiju Antony