International Journal of Quality & Reliability Management: Volume 28 Issue 2

Successful SME web design through consumer focus groups

Ines Küster, Natalia Vila

The purpose of this research is to pursue two major objectives. First, to identify the key design variables for building successful transactional SME (Small Medium Enterprises…

Defining a bearing replacement strategy using Monte Carlo methods

A.J. Thomas, J. Chard, E. John, A. Davies, M. Francis

The purpose of this paper is to propose a bearing replacement strategy which employs the Monte Carlo simulation method. In this contribution the method is used to estimate the…

Developing a readiness self‐assessment model (RSM) for Six Sigma for China enterprises

T.Y. Lee, W.K. Wong, K.W. Yeung

Six Sigma, as a concept, gains more and more attention and importance because of its comprehensive approach for company development and performance improvement of both products…

The role of leadership competencies for implementing TQM: An empirical study in Thai manufacturing industry

Anupam Das, Vinod Kumar, Uma Kumar

This research seeks to identify the specific leadership competencies required for implementing Total Quality Management (TQM); to examine the influence of leadership competencies…

Statistical tolerancing through discretization of variables

Tirthankar Ghosh, Dilip Roy

The main purpose of this paper is to consider the role of discretization of random variables in analyzing statistical tolerancing, and to propose a new discretizing method along…

The antecedents of relationship quality in Malaysia and New Zealand

Nelson Oly Ndubisi, Catheryn Khoo‐Lattimore, Lin Yang, Celine Marie Capel

The purpose of this paper is to examine the relationship between the relational dynamics, namely trust, personalisation, communication, conflict handling and empathy, and…