Managerial Auditing Journal: Volume 17 Issue 1/2

The importance of intellectual capital and its effect on performance measurement systems

Catherine A. Usoff, Jay C. Thibodeau, Priscilla Burnaby

The first objective of this paper is to provide evidence concerning the relationship between selected organizational characteristics and the perceived importance of intellectual…

Use of measurement and charts to inform management decisions

Shirley Y. Coleman, D.J. Stewardson

All companies can benefit from a review of their aims and level of success. Collaboration with an independent outsider unfettered by historical prejudices and knowledge of…

The role of the maintenance organisation in an integrated management system

Chris Bamber, John Sharp, Mick Hides

Owing to global competitiveness, businesses are now trading internationally and are expected to have management systems certified to international standards, enhancing…

The implementation and application of the business excellence model in SMEs

A.M.D. Armitage

This paper reports two case studies of the use of the business excellence model (BEM) in two small‐ to medium‐sized enterprises (SMEs) which entered the 1999 East of England…

AccountAbility 1000: a new social standard for building sustainability

Robert Beckett, Jan Jonker

The pressing need to build common frameworks to redefine the performance and sustainability of organisations, has led to the development of a new standard, AccountAbility 1000…

The introduction of QFD in a UK original equipment manufacturer

N. Parkin, M.J. Linsley, J.F.L. Chan, D.J. Stewardson

This paper analyses the activities that are taking place to introduce quality function deployment (QFD) into an original equipment manufacturer (OEM). QFD literature presents many…

Strategy in turbulent times

Fernando B. Xavier, Robert A. Hunt

This paper revisits a typical bricks and mortar company that had successfully applied strategy development and deployment methodologies such as Hoshin and QFD to their…

SA 8000: a tool to improve quality of life

Kaewta Rohitratana

This case study aims to present how SA 8000 was successfully implemented in Thailand. At present, Beauty Essential Co., Ltd is one of very few companies in Thailand who obtained…

“It’s a black art”: “design of experiments” switches on the light

Christine Simms, John S. Garvin

Advancing technology applied to engineering production processes can result in improved output quality. However, customer requirements for improved product quality are progressing…

ISO 9000 certification and the bottom line: a comparative study of the profitability of Basque region companies

Iñaki Heras, Martí Casadesús, Gavin P.M. Dick

Registrations to the ISO 9000 standard have grown rapidly in recent years with 343,643 certificates in 150 countries at the start of 2000, a growth of 71,769 on the previous year…

ISO 9001 as an audit frame for integrated quality management in meat supply chains: the example of Scottish beef

Monika J.A. Schröder, Morven G. McEachern

A highly‐fragmented UK beef industry today faces large, powerful retailers, potentially giving rise to mistrust and lack of common purpose. Consumer confidence in beef has been…

Applying QFD in the clothing manufacturing sector: a case study on improving a distance‐learning program in Hong Kong

K. Chan, S.F. Chan, Catherine Chan

This paper describes a project which uses the quality‐function‐deployment technique to improve a distance‐learning program, operated by a government training organization in Hong…

An approach to the evaluation of quality performance of the companies in Turkey

Ufuk Cebeci, Ahmet Beskese

This paper aims to create a fuzzy set perception of some quality characteristics in order to prepare a basis for further evaluation. It cites industries that have good quality…

Quality cost analysis in IS0‐9000‐certified Turkish companies

Muhsin Halis, Ahmet Oztas

The aim of this paper is to determine the quality costs in ISO‐9000‐certified business organisations deriving from the application of the standards. In the beginning, the quality…