Table of contents
Management control systems design: a metaphorical integration of national cultural implications
Robert R. Picard, Priscilla ReisAs firms diversify geographically and demographically, top management must also increase its reliance on properly designed management control systems to facilitate the…
The impact of maintenance practices on operational and business performance
Ed Mitchell, Andrew Robson, Vas B. PrabhuMaintenance and plant engineering are considered to be important parts of the strategy underlying successful manufacturing. The aim of this paper is to investigate the deployment…
Total quality marketing (TQMk) – a symbiosis
Don Bathie, Josh SarkarThe paper attempts to bring together two management orientations united by a common core value – a customer focus. The paper argues that while both marketing and total quality…
An adaptation to ISO 9001:2000 for certified organisations
Y.C. Tsim, V.W.S. Yeung, Edgar T.C. LeungOn 15 December 2000, the International Organisation for Standardisation published a new series of ISO 9000 standards. There are significant changes in this third edition standard…
The Scottish Quality Management System: an interim evaluation
G. Howard MarshallThis paper reports a survey conducted with some 398 organisations that had been compelled to implement a TQM framework for business improvement that was subsequently audited. It…
NLP to promote TQM for effective implementation of ISO 9000
S. Ashok, A.R. SanthakumarIn today’s scenario, even after achieving ISO certification, quality is still wanting. There is always a gap in people adhering to the standards. The aim of this paper is to…
Employee empowerment – a UK survey of trends and best practices
Yasar F. Jarrar, Mohamed ZairiIt is becoming increasingly clear that the engine for organisational development is not analysts, but managers and people who do the work. Without altering human knowledge…
Quality culture: a product of motivation within organization
Tommy Y. LoQuality management system provides the top management a self‐regulating tool to enhance the company’s operation. Hong Kong is coming to age with quality management. A trend has…
The need for change in the way we teach accounting information systems
Roger K. DoostThe one area in accounting that shows the sign of volatility, unsettlement, and continuous change is accounting information systems. While textbooks have been revised and updated…
ISSN:
0268-6902Online date, start – end:
1986Copyright Holder:
Emerald Publishing LimitedOpen Access:
hybridEditor:
- Professor Jie Zhou