Journal of European Industrial Training: Volume 32 Issue 8/9
Subject:
Table of contents - Special Issue: Mapping the context and practice of training, development and HRD in European call centres
Guest Editors: Thomas N. Garavan, John P. Wilson, Christine Cross Ronan, Carbery, Inga Sieben, Andries de Grip, Christer Strandberg, Claire Gubbins, Valerie Shanahan, Carole Hogan, Martin McCracken, Norma Heaton
Mapping the context and practice of training, development and HRD in European call centres
Thomas N. Garavan, John P. Wilson, Christine Cross, Ronan Carbery, Inga Sieben, Andries de Grip, Christer Strandberg, Claire Gubbins, Valerie Shanahan, Carole Hogan, Martin McCracken, Norma HeatonUtilising data from 18 in‐depth case studies, this study seeks to explore training, development and human resource development (HRD) practices in European call centres. It aims to…
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