Table of contents
A processual view of institutional change of the budget process within an Australian government‐owned electricity corporation
Wendy JamesAustralian public sector organisations are faced with their greatest challenge in decades, as public sector reforms essentially re‐examine the role of the State in the economy…
Management consultant (process) performance in local government
Eric Deakins, Stuart DillonBroadly conceptualised, a consultant's work can be evaluated by the deliverables produced and by the process used to achieve those deliverables. This paper seeks to report the use…
Health services management: what are the ethical dimensions?
Colin Palfrey, Paul Thomas, Ceri PhillipsSets out to examine arguments that attribute a lack of an ethical dimension to the management function.
The customer concept in welfare administration: front‐line views in Jobcentre Plus
Patrice Rosenthal, Riccardo PecceiAims to analyse the reactions of front‐line staff to the use of the “customer” label in Jobcentre Plus, the new agency charged with structural and cultural reform of benefit…
Why public sector reform does not transform: A processual explanation of the 1989‐1997 French experience
Glyn JonesThe paper proposes to look at the transformational strategies undertaken in relation to the 1989‐1997 French administrative reform process and to examine their impact on the…
Testing performance: A practical perspective on institutional reform
Ronald McGillThe purpose of the paper is to outline a practical perspective for testing performance in the process of institutional reform in developing countries.
ISSN:
0951-3558Online date, start – end:
1988Copyright Holder:
Emerald Publishing LimitedOpen Access:
hybridEditor:
- Professor Rocco Palumbo