Table of contents
Sexual harassment issues in the hospitality industry
David Gilbert, Yvonne Guerrier, Jonathan GuySexual, racial and other forms of harassment may create a devastating impact on individuals affected and can lead to severe loss of morale and efficiency. Examines issues…
Profiles of successful restaurant managers for recruitment and selection in the US
Daniel A. Emenheiser, Joan M. Clay, Radesh PalakurthiToday’s successful restaurant manager needs to possess a diversity of talents, abilities, and skills. Presents profiles of successful managerial recruits for quick service…
Which school of thought? The dimensions of resort hotel quality
Yuksel Ekinci, Michael Riley, Chris Fife‐SchawThe service quality literature has evolved around two schools of thought: the North American and the Nordic European. Although the North American School of thought has received…
A practical theory of motivation applied to hotels
Darren Lee‐RossExamines the reliability of Hackman and Oldham’s (1974) Job Diagnostic Survey (JDS) and the validity of their Job Characteristics Model (JCM) among seasonal hotel workers in the…
Teaching human resource management in hospitality and tourism: a critique
Tom Baum, Denis NicksonArgues for more real and in‐depth understanding of the industry ‐ theoretical and conceptual interpretations of human resource management issues ‐ to be provided to students…
ISSN:
0959-6119Online date, start – end:
1989Copyright Holder:
Emerald Publishing LimitedOpen Access:
hybridEditor:
- Prof Fevzi Okumus