Table of contents
Empowerment in five‐star hotels: choice, voice or rhetoric?
Colin Hales, Antonis KlidasThis article highlights the ambiguities and debates surrounding the meaning, application, purpose and concomitants of the concept of empowerment presented in the service…
UK hotel operators use of budgetary procedures
Tracy A. JonesThis article reports key findings from a comprehensive survey concerning budgeting within UK hotels. A postal questionnaire was sent to company finance directors. The results are…
Small establishments present challenge for Australian food safety code
Paul Morrison, Nola Caffin, Robert WallaceThe increasing incidence of food‐borne diseases emphasises the importance of improving and maintaining a high standard of food safety in food service establishments. Currently, a…
Staff job‐related ethics of hotel employees in Hong Kong
Simon Chak Keung WongUnethical consumer practices in Asian countries have attracted much attention from business practitioners. The availability of counterfeit products such as computer disks, fashion…
Hospitality certification: experiences in North America ‐ international implications
Kemal Birdir, Thomas E. PearsonAn in‐depth analysis of hospitality certification programmes was conducted. The study revealed important insights on certification demographics, development processes…
ISSN:
0959-6119Online date, start – end:
1989Copyright Holder:
Emerald Publishing LimitedOpen Access:
hybridEditor:
- Prof Fevzi Okumus