International Journal of Contemporary Hospitality Management: Volume 12 Issue 5

China’s international tourism development: present and future

Guangrui Zhang, Ray Pine, Hanqin Qiu Zhang

International tourism as an industry is the outcome of China’s economic reform and open policy to the outside world initiated in the late 1970s, and it has become one of the…

Challenges and constraints of hospitality and tourism education in China

Terry Lam, Honggen Xiao

Tourism education in China plays an important role of supporting tourism development and ensuring the continuous supply of quality human resources to meet the overwhelming…

Trends in China’s domestic tourism development at the turn of the century

Bihu Wu, Hong Zhu, Xiaohuan Xu

China’s domestic tourism has developed quickly in the past 20 years. This article briefly reviews the scale of expansion in domestic tourism in China and summarizes three…

The challenges and opportunities of franchising in China’s hotel industry

Ray Pine, Hanqin Qiu Zhang, Pingshu Qi

Franchising develops quickly in the hotel industry with the expansion and globalization of hotel chains, as it brings about advantages and sets up a very good leverage between two…

Satisfaction levels of mainland Chinese travelers with Hong Kong hotel services

Vincent C.S. Heung

Among all the Asian markets, mainland China was least affected by the economic downturn. It provides a leading source of tourism revenue to Hong Kong. In order to fully capture…

Service quality in China’s hotel industry: a perspective from tourists and hotel managers

Nelson Tsang, Hailin Qu

Assesses the perceptions of service quality in China’s hotel industry, from the perspective of both international tourists and hotel managers. A questionnaire was used to survey a…