International Journal of Contemporary Hospitality Management: Volume 19 Issue 3

Do hotel managers have sufficient financial skills to help them manage their areas?

Cathy Burgess

The purpose of this article is to investigate whether managers in hotels have sufficient financial skills to help them effectively manage their areas, within the context of a…

High performance work practices and competitive advantage in the Irish hospitality sector

Pauline Connolly, Geraldine McGing

Failte Ireland argues that high performance work practices will provide the Irish tourist industry with the necessary competitive edge. The main focus of this study is to explore…

Reflecting on changes in operational training in UK hospitality management degree programmes

Matthew Alexander

The aim of this conceptual paper is to assess the continued relevance of operations based training within hospitality management higher education programmes. The paper explores…

The BAA/GCU Scottish Ambassadors Program (2003‐2005): The student/airport interface

Bernadette Scott

This paper aims to provide qualitative insight into a unique, collaborative project undertaken by BAA (Glasgow) and Glasgow Caledonian University (GCU) over a three‐year period at…

In‐company education: an example of best practice?

Warwick Best, Conrad Lashley, Bill Rowson

Nottingham Business School recently validated a suite of generic qualifications based round the theme of leisure retailing. The purpose of this paper is to describe the Advanced…

The Visitor Journey: the new road to success

Mandy Lane

The purpose of this case study to explain how the Visitor Journey framework was used by the London Development Agency to improve the accessibility of London as a tourist…

Editorial

Richard Teare