International Journal of Contemporary Hospitality Management: Volume 19 Issue 4

Hotel general manager profile in China: a case of Guangdong Province

Lan Li, Eliza Ching‐Yick Tse, Lishan Xie

The purpose of this research is to investigate general managers' (GM) demographic characteristics and career paths in China's indigenous economy and budget hotels.

How can the small to medium sized travel agents stay competitive in China's travel service sector?

Hanqin Qiu Zhang, Alison Morrison

This research aims to extend knowledge pertaining to SMEs in general within the context of the tourism industry, and to establish a richer understanding relative to major factors…

Measuring the cost of quality in a hotel restaurant operation

Collin Ramdeen, Jocelina Santos, Hyun Kyung Chatfield

The objective of this research is to apply the cost of quality (COQ) concepts in a hotel restaurant environment using the PAF (prevention, appraisal, and failure costs) model…

Assessing lodging service down under: a case of Hamilton, New Zealand

Asad Mohsin

The aim of the study is to assess customer perceptions of service quality delivered by front office, room service and an in house restaurant/café in the lodgings of Hamilton, New…

Exploring the UK hospitality industry and age discrimination

Emma Martin, Katherine Gardiner

The purpose of this paper is to investigate the steps the hospitality sector is taking to ensure compliance with the age discrimination legislation introduced in October 2006.

How do supplier relationships contribute to success in conference and events management?

Susan M. Ogden, Eileen McCorriston

The aim of this paper is to report the findings from a survey of UK conference and event managers, which highlights the benefits that can accrue from supplier management within…

Improving employee dedication and pro‐social behavior

Amarjit S. Gill, Neil Mathur

The purpose of this paper is to examine the relationship between transformational leadership and employee dedication and the relationship between transformational leadership and…

The development of the modern UK public house: Part 1: The traditional British public house of the twentieth century

J.D. Pratten

Purpose – This article aims to outline the main physical characteristics of the British pub, its products and facilities, clientele and licensee at around the end of the Second…

Editorial

Richard Teare