Table of contents
Multi‐unit management key success factors in the casual dining restaurant industry: A case study
Robin B. DiPietro, Kevin S. Murphy, Manuel Rivera, Christopher C. MullerThe purpose of this paper is to determine the job characteristics or key success factors of current multi‐unit managers (MUMs) in a large casual dining restaurant organization.
Going international? Important factors executives should consider!
Nan Hua, Arun UpnejaThe purpose of the paper is to explore the likely main driving forces behind the internationalization process for publicly traded restaurant firms in the USA, and to offer…
Towards a more comprehensive accounting framework for hotels in China
Wilco Chan, Kevin WongThis purpose of this paper is to enhance the level, scope, and detail of management information under the current accounting format in hotels in China, and suggests a preliminary…
The effectiveness of hospitality service operations: measurement and implementation concerns
Carlos F. Gomes, Mahmoud M. Yasin, João V. LisboaThe purpose of this paper is to propose a systematic approach to measuring, tracking, monitoring and continuously improving service efficiency, availability and quality in…
How might hospitality organizations optimize their performance measurement systems?
Inês CruzThe purpose of the paper is to explore the use of “old” and “new” performance measurement (PM) techniques in a joint venture (JV) set up by two partners, a global hotel chain and…
Spatial analysis of small hotel activity in Tanzania
Amit Sharma, Jeannie Sneed, Swathi RavichandranThe purpose of this paper is to evaluate whether there were significant differences in the factors affecting economic contribution and performance of small hotel clusters in the…
Applying the “cloak of invisibility” technology to security and privacy in the hotel industry
Carey K.L. Goh, Rob LawThe purpose of this paper is to bring a new scientific theory into practice in the hotel industry.
Supporting dyslexic Scottish university hospitality students: positive actions for the future?
Arthur Ingram, Emily Pianu, Rita WelshThe purpose of the paper is to explore the issues of dyslexia and the management of learning support within two Scottish suppliers of premier HE hospitality education: Napier and…
The development of the modern UK public house: Part 3: the emergence of the modern public house 1989‐2005
J.D. PrattenThe purpose of this paper is to outline the main changes to the British pub brought about by the Beer Acts.
ISSN:
0959-6119Online date, start – end:
1989Copyright Holder:
Emerald Publishing LimitedOpen Access:
hybridEditor:
- Prof Fevzi Okumus