Table of contents
The impact of revenue management on hotel key account relationship development
Xuan Lorna WangThis paper aims to address an identified gap in hospitality literature. It examines hotel key accounts' perceptions towards revenue management practice and its impact on key…
Post‐recovery customer relationships and customer partnerships in a restaurant setting
Taegoo (Terry) Kim, Joanne Jung‐Eun Yoo, Gyehee LeeThe purpose of this study is to develop and test an integrative model that explores the structural relationships among perceived justice, service recovery satisfaction…
Chain restaurant patrons' well‐being perception and dining intentions: The moderating role of involvement
Insin Kim, Sang Mi Jeon, Sunghyup Sean HyunThe purpose of this research was to investigate the structural relationships between chain restaurant patrons' brand attitude, utilitarian value, hedonic value, well‐being…
Restaurant location in Hamilton, New Zealand: clustering patterns from 1996 to 2008
Girish Prayag, Martin Landré, Chris RyanThe purpose of this study is to assess the evolution of restaurant locations in the city of Hamilton over a 12‐year period (1996 to 2008) using GIS techniques. Retail theories…
The voice of tourists with mobility disabilities: insights from online customer complaint websites
Song Ee Kim, Xinran Y. LehtoWhile the topical areas of service failure and complaints have been systematically investigated for the general traveling public, service failure issues for disabled tourists have…
Managerial ties in economy hotel chains in China: Comparison of different ownership types during entrepreneurial processes
Cathy H.C. Hsu, Zhaoping (George) Liu, Songshan (Sam) HuangThis study aims to discover how the patterns and effects of managerial ties differ among state‐owned, domestic private, and foreign firms.
ISSN:
0959-6119Online date, start – end:
1989Copyright Holder:
Emerald Publishing LimitedOpen Access:
hybridEditor:
- Prof Fevzi Okumus