International Journal of Contemporary Hospitality Management: Volume 25 Issue 1

On revenue management and last minute booking dynamics

Chih‐Chien Chen, Zvi Schwartz

This study aims to explore booking behavior in an online experiment where the time before the date of stay was controlled for and where action and perceptions were recorded.

Segmenting slot machine players: a factor‐cluster analysis

Sandy C. Chen, Stowe Shoemaker, Dina Marie V. Zemke

Slot machines and other machine gaming generate between 65 percent and 90 percent of a US casino's revenue. This article aims to examine the motivations, behaviors, and…

Service quality perceptions and customer loyalty in casinos

Catherine Prentice

Building and maintaining service quality is one means of retaining customers and thus establishing competitive advantage in the casino industry. The current study aims to…

Hospitality operators' understanding of service: a qualitative approach

Alleah Crawford

The purpose of this research was to begin to answer the question “Can a person as an employee, an individual or a leader be pre‐disposed to deliver service?”.

Perceptions of organizational politics and hotel employee outcomes: The mediating role of work engagement

Osman M. Karatepe

This paper aims to propose and test a research model that investigates work engagement as a mediator of the effects of perceptions of organizational politics on affective…

The role of perceived organizational support on emotional labor in the airline industry

Won‐Moo Hur, Tae Won Moon, Jae‐Kyoon Jun

The purpose of the present study was to examine whether and how the perceived organizational support (POS) influences emotional labor and the relationship between emotional labor…

Food safety practices and managers' perceptions: a qualitative study in hospitality

Susan W. Arendt, Paola Paez, Catherine Strohbehn

Foodservice managers are responsible for making sure employees follow safe food handling practices so customers do not become ill from unsafe food. Therefore, this study aims to…

Aligning strategy to threat: a baseline anti‐terrorism strategy for hotels

Alexandros Paraskevas

Although the threat of terrorist attacks is not a new phenomenon for hotels, limited literature exists on measures that hotels can take to prevent them or limit their damage. The…

2012 Awards for Excellence

Editorial

Fevzi Okumus