Table of contents
Use of dynamic pricing strategies by Airbnb hosts
Chris Gibbs, Daniel Guttentag, Ulrike Gretzel, Lan Yao, Jym MortonThe purpose of this paper is to provide a comprehensive analysis of dynamic pricing by Airbnb hosts.
Customer experience management in hospitality: A literature synthesis, new understanding and research agenda
Jay Kandampully, Tingting(Christina) Zhang, Elina JaakkolaIn the contemporary hospitality industry, superior customer experiences are essential in gaining customer loyalty and achieving a competitive advantage. However, limited research…
The evolution of the customer delight construct: Prior research, current measurement, and directions for future research
Edwin N. Torres, Giulio RonzoniThe present research aims to summarize the literature on customer delight, identify trends and debates, create an instrument to measure delight and propose directions for future…
Service climate: how does it affect turnover intention?
Hee Jung (Annette) Kang, James Busser, Hyung-Min ChoiThis study aims to develop a conceptual model of service climate in hospitality, which tests its relationship with psychological capital (PsyCap), quality of work life (QWL) and…
Learning from press releases: implications for hospitality innovation
Florian J. Zach, Dejan Krizaj, Brian McTierThe purpose of this study is to test the usefulness of the literature-based innovation output (LBIO) approach to identify innovation types from press releases of hospitality firms…
Literature review on service quality in hospitality and tourism (1984-2014): Future directions and trends
Ivan K.W. Lai, Michael Hitchcock, Ting Yang, Tun-Wei LuThe purpose of this study is to examine the development of service quality research in hospitality and tourism from 1984 to 2014, to identify research gaps and to suggest…
Art-oriented model of hotel service innovation
Tsai-Chiao Wang, Ta-Wei Tang, Jen-Son ChengThe development of artistic services is often unsuccessful because quality artistic services are characterized by offering new experiences to customers and pursuing excellence of…
The influence of corporate social responsibility on travel company employees
Sun-Young Park, Choong-Ki Lee, Hyesun KimThe purpose of this paper is to examine how employees’ perceptions of corporate social responsibility (CSR) influence their work engagement (WE), innovative behavior (IB) and…
Knowledge-advanced innovative behaviour: a hospitality service perspective
Farag Edghiem, Yusra MouzughiThe purpose of this paper is to explore the nature and implications of knowledge advanced through service employees’ innovative behaviour and leading to initiating innovation…
Achieving engagement among hospitality employees: a serial mediation model
Irene Huertas-Valdivia, F. Javier Llorens-Montes, Antonia Ruiz-MorenoThis paper aims to disclose some mechanisms whereby job engagement can be created in a hospitality context. A study was conducted to examine the relationships among…
The impact of using a virtual employee engagement platform (VEEP) on employee engagement and intention to stay
Jungsun (Sunny) Kim, Kweisi AusarThe purpose of this study is to investigate whether the perceived ease of use and the usefulness of a virtual employee engagement platform (VEEP) positively influence employees’…
What matters most in the service-profit chain? An empirical test in a restaurant company
David Solnet, Robert Ford, Char-Lee McLennanThe purpose of this paper is to empirically test the validity of the service-profit chain (SPC) in a restaurant company context to comprehensively explicate the relationship…
The evolution of wine research: A 26 year historical examination of topics, trends and future direction
Mark A. Bonn, Meehee Cho, Hyemi UmWine as a research topic continues to address a plethora of diverse contexts. In consideration of this scope and abundance of wine literature, this study aims to provide guidance…
A retrospective view of electronic word-of-mouth in hospitality and tourism management
Stephen W. Litvin, Ronald E. Goldsmith, Bing PanThe purpose of this paper is to review the impact electronic word-of-mouth (eWOM) has had on the hospitality and tourism industry and discuss the changes that will affect its…
Tourism distribution channels in European island destinations
M. Claudia Tom Dieck, Paraskevi Fountoulaki, Timothy Hyungsoo JungAdvances in information communication technologies (ICTs) have changed the tourism distribution channels model, as traditional players continue to disappear or change their…
Brand strategies in social media in hospitality and tourism
Sérgio Moro, Paulo RitaThis paper aims to present an automated literature analysis to unveil the drivers for incorporating social media in tourism and hospitality brand strategies.
A review of high performance work practices (HPWPs) literature and recommendations for future research in the hospitality industry
Kevin Murphy, Edwin Torres, William Ingram, Joe HutchinsonThe present research aims to examine the scholarly literature on high-performance work practices (HPWPs). Relevant comparisons were made between the hospitality industry, service…
Star power: the evolution of celebrity endorsement research
Wan YangThe aim of this paper is to summarize the celebrity endorsement literature to identify trends and challenges related to key research areas. Based on a critical review of existing…
A comparative study of covariance and partial least squares based structural equation modelling in hospitality and tourism research
Faizan Ali, Woo Gon Kim, Jun (Justin) Li, Cihan CobanogluStructural equation modelling (SEM) has increasingly been used by hospitality and tourism researchers to examine complex relationships. This paper aims to highlight the benefits…
Behavioral intentions of disabled tourists for the use of peer-to-peer accommodations: An application of fsQCA
Hossein G.T. Olya, Zehra Altinay Gazi, Fahriye Altinay Aksal, Mehmet AltinayThis paper aims to examine the causal models that predict disabled tourists’ behavioral intentions to use peer-to-peer (p2p) accommodations. This study also explores the causal…
Developing a sustainable service innovation framework for the hospitality industry
Jeou-Shyan Horng, Chih-Hsing Sam Liu, Sheng-Fang Chou, Chang-Yen Tsai, Da-Chian HuThis study aims to determine essential attributes of sustainable service innovation (SSI) in the Taiwan hospitality industry.
Social diffusion and loyalty programs: a path to succeed
Pedro Pimpão, Antónia Correia, João Duque, José Carlos ZorrinhoThe purpose of this study is to define a model of social technology diffusion, comprising constructs that explain guests’ likelihood of recommending their hotel loyalty program to…
Multidimensional study of hospitality and the host-guest paradigm in China
Xiaoqing ChenThis paper aims to analyse the conceptual bases of the related terms of “host” and “guest” in Chinese and reveal essential, though overlooked, cultural differences that relate to…
An assessment of the use of partial least squares structural equation modeling (PLS-SEM) in hospitality research
Faizan Ali, S. Mostafa Rasoolimanesh, Marko Sarstedt, Christian M. Ringle, Kisang RyuStructural equation modeling (SEM) depicts one of the most salient research methods across a variety of disciplines, including hospitality management. Although for many…
Disability, hospitality and the new sharing economy
Kathy Boxall, Julie Nyanjom, Janine SlavenThis paper aims to explore the place of disabled guests in the new world of hotel and holiday accommodation shaped by the sharing economy.
Analytic perspectives on online purchasing in hotels: a review of literature and research directions
Cristian Morosan, John T. BowenAs scholarly research in online purchasing increases in size and scope, understanding the manner in which consumers engage during online purchasing in hotels is critical. The…
Continuous improvement methodologies and practices in hospitality and tourism
Thomas Farrington, Jiju Antony, Kevin D. O’GormanThis paper aims to present a systematic literature review (SLR) of continuous improvement (CI) research in the hospitality and tourism management (HTM) literature. The paper also…
Couple dynamics in family holidays decision-making process
María-Mercedes Rojas-de-Gracia, Pilar Alarcón-Urbistondo, Eva María González RoblesFamily holiday decision-making (FHDM) is a process composed of several stages. This paper aims to describe two objectives: to identify at each stage the roles in couples, the main…
Exploring travelers’ decision-making styles
Hilmi A. Atadil, Ercan Sirakaya-Turk, Fang Meng, Alain DecropThe purpose of this study is to profile market segments using travelers’ decision-making styles (DMS) as segmentation bases and to identify similarities and differences between…
Brand competitiveness: Introducing the customer-based brand value (CBBV) – competitiveness chain
Hume Winzar, Chris Baumann, Wujin ChuThis paper aims to introduce the concept of consumer-based brand value (CBBV), a change in the perspective of brand-equity and brand value from one where the brand is considered…
ISSN:
0959-6119Online date, start – end:
1989Copyright Holder:
Emerald Publishing LimitedOpen Access:
hybridEditor:
- Prof Fevzi Okumus