International Journal of Contemporary Hospitality Management: Volume 30 Issue 2

Hospitality employees’ citizenship behavior: the moderating role of cultural values

This study aims to examine the impact of self-efficacy and reciprocity in predicting the organizational citizenship behavior (OCB) of hospitality employees and the moderating role…

Implementation and normalization process of asynchronous video interviewing practices in the hospitality industry

Asynchronous video interviews (AVIs) enable recruiters and job candidates to conduct and review employment interviews at different points in time, promising improved cost and time…

Motivation and personal involvement leading to wine consumption

Wine sales are at the highest volumes ever and warrant a robust understanding of consumption behavior. Consequently, this study aims to examine intrinsic motivational factors…

Drivers of perceived market and eco-performance in the foodservice industry

To foster environmental and sustainable practices, foodservice enterprises should exhibit a high degree of corporate social responsibility (CSR), ecological consciousness and…

Influence of specialized hotels on employees’ perception of abuse in the selective tourism destination

This paper aims to determine to what extent there is a difference in employees’ perception of abuse in the selective tourism destination in various types of specialized hotels.

Investigating antecedents and outcome of telepresence on a hotel’s website

This study aims to investigate the relationships among sensory, emotional and cognitive attributes on a hotel’s website, customers’ telepresence, their attitudes toward the…

Motivate to innovate: How authentic and transformational leaders influence employees’ psychological capital and service innovation behavior

This study aims to empirically test a research model investigating the effects of authentic leadership (AL) and transformational leadership (TL) on follower service innovation…

The impact of restaurant patrons’ flow experience on SNS satisfaction and offline purchase intentions

It is important for restaurants’ social networking sites (SNSs) to provide a flow experience because it encourages positive brand responses and attracts consumers. However, there…

Investigating differences in job-related attitudes between full-time and part-time employees in the foodservice industry

The purpose of this paper is to examine differences of the perceived internal marketing practices (IMP), job satisfaction (JS), organizational commitment (OC) and turnover…

Creating excellent and competitive motels services

The motel industry in Taiwan is a highly competitive industry, which requires considerable investment and demands innovative services. This paper aims to identify the competitive…

Regional hotel performance and benchmarking in the Pearl River Delta: An input and output efficiency analysis

This study models cost-efficiency against revenue for hotels in the Pearl River Delta (PRD) – in Guangzhou, Hong Kong and Macau – by considering regional differences and weight…

Gender and age preferences of hotel room design

The purpose of this study is to investigate what people with different demographic characteristics such as age and gender expect from hotel room design and examine how design…

Uncertainty avoidance as a moderator for influences on foreign resident dining out behaviors

The purpose of this paper is to examine the moderating effect of uncertainty avoidance (UA) on the relationships among subjective knowledge, attitude toward Korean foods and…

How does hotel design contribute to property performance?

The purpose of this paper is to test the relationships between a hotel’s design quality and the property’s business performance.

The attitudinal and behavioral impact of brand-centered human resource management: Employee and customer effects

The purpose of this paper is to investigate the effects of brand-centered human resource management (HRM) on employees’ person–brand fit, brand commitment (BC) and brand…

Customer knowledge sharing, creativity and value co-creation: A triad model of hotels, corporate sales employees and their customers

This paper aims to improve understanding of co-creation by focusing on customer knowledge sharing (CKS), which is something that can be influenced by organizational relationship…

Vacation co-creation: the case of Chinese family travelers

The purpose of this study is to provide a nuanced understanding of Chinese family tourists’ value co-creation by examining three important aspects of family vacation: What do…

Impact of psychological contract fulfillment on organizational citizenship behavior: Mediating role of perceived organizational support

This study aims to investigate the impact of psychological contract fulfillment (PCF; independent) on organizational citizenship behavior (OCB; dependent) with perceived…

Revisiting the relationship between formal planning process and planning effectiveness: Do organizational capabilities and decision-making style matter?

The purpose of this study is to address a timely research question by clarifying whether formal planning is a worthy approach for hotels. In so doing, the authors developed a…

The role of authenticity in mainstream ethnic restaurants: Evidence from an independent full-service Italian restaurant

This paper aims to examine the effects of perceived authenticity at an independent, full-service mainstream ethnic restaurant and the moderating effects of diners’ cultural…

Examining the relationship between the economic environment and restaurant merger and acquisition activities

The purpose of this study is to determine whether the economic environment affects the merger and acquisition (M&A) activities in the restaurant industry.

Examining social customer relationship management among Irish hotels

The purpose of this paper is to develop and test a model examining the key factors that emerge from the social customer relationship management (CRM) process. Specifically, this…

Star power: the effect of star rating on service recovery in the hotel industry

This study investigated distributive justice (DJ), procedural justice (PJ) and interactional justice (IJ) in the recovery of service in the hotel industry as well as their effects…

High-performance work practices and hotel employee outcomes: The mediating role of career adaptability

The purpose of this paper is to test career adaptability (CA) as an underlying mechanism linking high-performance work practices (HPWPs) to met expectations, creative performance…

Drivers of consumers’ behavioral intention toward green hotels

The purpose of this study is to explore the relationships among consumers’ environmental value, low-carbon knowledge, perceived value of green hotels and behavioral intention to…

Determinants of hotel social media continued usage

With the emergence of mobile devices, factors such as interaction and ubiquity have become increasingly important in the use of social media networks. However, regarding hotel…

Performance measurement and management research in the hospitality and tourism industry

The purpose of this paper is to provide a critical review of the performance management literature in the hospitality and tourism (H/T) industry.

Comparing customer perceptions of hotel and peer-to-peer accommodation advantages and disadvantages

The purpose of this paper is to compare customer perceptions of hotel and peer-to-peer (e.g. Airbnb) accommodation advantages and disadvantages and examine their influence on…

Managers’ reactions to customer vs coworker sexual harassment

The purpose of this paper is to examine how managers react to sexual harassment as a function of the harasser role that includes a customer as a source of harassment and an…

Analysis on the Education in Tourism and Hospitality in The Sphere of Latin America and Spain