Table of contents
Role of resource slack in rapid international expansion of restaurant companies
Yue Vaughan, Yoon KohThe purpose of this study is to investigate the relationship between rapid internationalization and firm value in US restaurant companies. This study also identified the…
The impact of employee conspicuous consumption cue and physical attractiveness on consumers’ behavioral responses to service failures
Laurie Wu, Kevin Kam Fung So, Lina Xiong, Ceridwyn KingThere is a growing trend that hospitality brands are allowing employees to personalize their workplace display. Following this trend in practice, this paper aims to examine the…
What makes hotel online reviews credible?: An investigation of the roles of reviewer expertise, review rating consistency and review valence
Ada S. Lo, Sharon Siyu YaoThis study aims to adopt a cognitive heuristic approach to investigate the interaction effect of a message source characteristic (reviewer expertise [RE]) and two message…
Mega events and seasonality: the case of the Milan World Expo 2015
Ruggero Sainaghi, Aurelio G. Mauri, Stanislav Ivanov, Francesca d’AngellaThis paper aims to explore the effects generated by the Milan World Expo 2015 on both firm performance and seasonality structure. It aims to answer the following research…
The role of autonomy, competence and relatedness: Applying self-determination theory to the integrated resort setting
Jiseon Ahn, Ki-Joon BackThis study aims to apply the perspective of self-determination theory to investigate the effects of needs satisfaction on customers’ emotional bond and perceived fit with the…
The employment multiplier in the European hospitality industry: a gender approach
Juan Antonio Campos Soria, Luis Robles TeigeiroThe purpose of this study was to estimate the capacity of the predominant activity of the Hotel and Restaurant (H&R) sector to create female employment in European Union (EU…
Testing an attribute-benefit-value-intention (ABVI) model of local food consumption as perceived by foreign tourists
Seongseop (Sam) Kim, Ja Young (Jacey) ChoeThis study aims to examine the attribute-benefit-value-intention (ABVI) model of local food consumption as perceived by foreign tourists. The model was designed to test the…
Linking food safety training with whistle-blowing: The mediation roles of job satisfaction and self-efficacy
Heyao Yu, Sujata A. Sirsat, Jack A. NealThe purpose of this paper is to develop a validated food safety whistle-blowing scale and examine how training influences food handlers’ whistle-blowing, the mediating roles of…
Does franchising reduce geographically diversified restaurant firms’ risk?
Sujin Song, Sungbeen Park, Seoki LeeThis study aims to examine how geographic diversification affects firms’ risk by introducing the franchising strategy as a moderator.
Emerging themes and theories in the sharing economy: a critical note for hospitality and tourism
Levent Altinay, Babak TaheriThe purpose of this study is to review and synthesise recent studies in the sharing economy literature and identify the knowledge gap and future opportunities for hospitality and…
An evaluation instrument and strategy implications of service attributes in LOHAS restaurants
Ching-Chan Cheng, Ya-Yuan Chang, Ming-Chun Tsai, Cheng-Ta Chen, Yu-Chun TsengThis study aims to develop a comprehensive LOHAS (lifestyles of health and sustainability) restaurant service quality scale by using a rigorous qualitative and quantitative…
A scale for restaurant customers’ healthy menu choices: individual and environmental factors
EunHa Jeong, SooCheong (Shawn) Jang, Carl Behnke, James Anderson, Jonathon DayThe purpose of this study is to explore the dimensions of restaurant customers’ engagement or disengagement with healthy eating in terms of individual and environmental factors to…
Integrated resort employee competencies: a Macau perspective
Nga Man Lou, Amy Siu Ian So, Yuchin Jerrie HsiehThis study aims to develop an employee competency model for integrated resorts (IRs) in Macau through insights gleaned from IR professionals and to investigate whether any…
Workplace environment, employee satisfaction and intent to stay
Deepak Bangwal, Prakash TiwariThe hotel industry suffers from retaining its employees, and to retain their employees is a big challenge to the hotel industry. So, the purpose of this study is to examine the…
How does consumer regulatory focus impact perceived value and consumption emotions?
Jahyun Song, Hailin QuThis study aims to investigate how individuals’ regulatory focus affects perceived value and consumption emotions and how differently perceived value and emotions influence the…
Investigating the roles of hotel brand relationship norms in generating relationship satisfaction and commitment
Sreejesh S., Juhi Gahlot Sarkar, Abhigyan Sarkar, Anusree M.R.This paper aims to investigate how consumers’ satisfaction and commitment towards hotel brands can be impacted by the consumers’ prevailing brand relationship norms.
Connection or competence: Emotional labor and service quality’s impact on satisfaction and loyalty
Andrew Moreo, Robert Woods, Gail Sammons, Christine BergmanAs a service segment, the food and beverage industry has great potential for intensive interface between the consumer and the service provider and between the service provider and…
Effects of individual and job characteristics on hotel contact employees’ work engagement and their performance outcomes: A case study from Poland
Aleksandra GrobelnaThis study aims to examine the effects of individual and job-related characteristics on employees’ work engagement and its influence on their performance outcomes. This study…
Determinants of credit spreads in hotel CMBS loans
Amrik SinghThis study aims to investigate the determinants of credit spreads in hotel loans securitized into commercial mortgage-backed securities (CMBS) between 2010 and 2015.
Effects of service experience on customer responses to a hotel chain
Rafael Bravo, Eva Martinez, Jose M. PinaThis paper aims to analyse customer experience in a hotel and its impact on customer attitudes to both the individual hotel and the hotel chain. Specifically, the study focuses on…
Building employees’ organizational citizenship behavior for the environment: The role of environmentally-specific servant leadership and a moderated mediation mechanism
Tuan Trong LuuMechanisms behind employees’ pro-environmental behaviors have increasingly been attracting scholarly attention. The purpose of this study is to examine how environmentally…
Poster child and guinea pig – insights from a structured literature review on Airbnb
David Dann, Timm Teubner, Christof WeinhardtA growing body of research from various domains has investigated Airbnb, a two-sided market platform for peer-based accommodation sharing. The authors suggest that it is due time…
Traveler loyalty and its antecedents in the hotel industry: Impact of continuance commitment
Heesup Han, Kiattipoom Kiatkawsin, Wansoo KimThe purpose of this paper is to examine the intricate associations among the performance of ambient atmospherics, emotional experiences, overall image and guest satisfaction and…
Supervisor support and turnover in hotels: Does subjective well-being mediate the relationship?
Susan Gordon, Chun-Hung (Hugo) Tang, Jonathon Day, Howard AdlerThis paper aims to examine whether employee subjective well-being acts as a mediator in the relationship between perceived supervisor support and turnover intention within the…
Are information quality and source credibility really important for shared content on social media?: The moderating role of gender
Bekir Bora DedeogluThis paper aims to first examine tourists’ perceptions of the source credibility and information quality of social media content to see whether they would have an impact on their…
ISSN:
0959-6119Online date, start – end:
1989Copyright Holder:
Emerald Publishing LimitedOpen Access:
hybridEditor:
- Prof Fevzi Okumus